Orchestrate Effortless Customer Experiences with Generative AI
To revolutionize customer experience with AI-driven interaction orchestration—seamlessly uniting your teams, partners, and systems to unlock value, accelerate innovation, and deliver hyper-personalized engagement at every touchpoint.
Discover Our Solutions
How AI Transforms Your Contact Center
We empower businesses to overcome key challenges by transforming operations into strategic assets. Our AI-driven solutions deliver tangible value across five critical pillars.
Agent Empowerment
Equip your agents with AI-powered tools like Agent Assist, real-time language support, and a unified enterprise knowledge base. Drive productivity, reduce burnout, and turn your agents into brand champions.
Cost Optimization
Automate routine interactions, reduce cost-per-contact, and optimize agent allocation. Our platform drives significant operational efficiencies and unlocks new opportunities for upselling and promotion.
Customer-Centricity
Deliver personalized, consistent, and contextual interactions across every channel. Improve key metrics like CSAT, First Call Resolution (FCR), and self-service success rates by putting the customer first.
Security & Compliance
Implement a privacy-first AI strategy with a platform built for enterprise security. Our solutions operate within a compliance-aligned framework, ensuring data protection and regulatory adherence are never compromised.
Innovation-Driven
Stay ahead of the curve with a platform designed for continuous improvement and adaptation. Leverage the latest in generative AI to evolve your customer service and future-proof your business.
Unified, Flexible, and Integrated
Uni4AI is built on a singular, unified platform designed for enterprise-grade performance and adaptability. Our modular, AI-native architecture ensures you can innovate at speed, regardless of your existing infrastructure.
Omnichannel by Design
Engage customers on their preferred channels. Our platform seamlessly integrates voice (PSTN) and digital channels, including social messengers, SMS, and email.
Flexible Deployment
Your infrastructure, your choice. Deploy Uni4AI on public cloud, on-premise, or in a hybrid model to meet your specific security and operational requirements.
Seamless Integration
Break down data silos. With open APIs and pre-built connectors, Uni4AI integrates effortlessly with your core enterprise systems, including ERP, ITSM, CRM, and leading AI services.
The Five Dimensions of AI-Powered Experience
We believe true transformation occurs when AI enhances every interaction. Our platform is engineered to unlock value across five critical experience dimensions.
CX (Customer Experience)
Automate over 80% of customer inquiries with 24/7, premium omnichannel support. Leverage generative AI to deliver fine-tuned, contextual responses that build loyalty and satisfaction.
EX (Employee Experience)
Provide every employee with an intelligent assistant. Automate over 80% of common internal inquiries (HR, IT, Procurement) in over 135 languages, freeing your teams to focus on high-value work.
AX (Agent Experience)
Supercharge your contact center agents. Achieve a 20% increase in productivity, a 30% improvement in FCR, and a 25% increase in CSAT with AI-powered assistance and seamless human-bot handoffs.
SX (Search Experience)
Turn your enterprise knowledge into instant, accurate answers. Our Retrieval-Augmented Generation (RAG) technology securely answers over 90% of queries, eliminating LLM hallucinations and runaway costs.
AppX (Application Experience)
Embed a powerful conversational AI co-pilot into any application. Offer a multilingual, global interface with enterprise-grade data controls, transforming how users interact with your software.
The Uni4AI Difference
We deliver simplicity, flexibility, and control in your AI journey. Our approach is founded on three core principles that ensure you achieve faster time-to-value and own your innovation.
Scalability
- Centralized & AI-Native stack for robust performance.
- Confidently handles complex use cases at any maturity stage.
- Grow AI capabilities in a safe, secure, controlled environment.
Flexibility
- Choose your deployment: SaaS, hybrid, or on-premise.
- LLM Agnostic to avoid vendor lock-in.
- Rapid deployment and seamless upgrades.
Responsibility
- Built-in guardrails to mitigate bias and ensure safety.
- Full transparency and control over model behavior.
- True ownership of your AI solution and data.
Let's build the future together.
Reach out to us to learn how Uni4AI can revolutionize your customer engagement.
Phone: +65-90110222